Terms of service

Terms & Service

Article 1 – Purpose
These Terms & Conditions govern the use of the Hawthorne Vancouver website and all purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Article 2 – Seller Information
Business Name: Hawthorne Vancouver
Email: info@hawthornevancouver.com

Article 3 – Scope
These Terms & Conditions apply to all orders placed through the Hawthorne Vancouver website. Placing an order constitutes full acceptance of these Terms & Conditions.

Article 4 – Products
Hawthorne Vancouver strives to ensure that all product descriptions, images, and information are as accurate as possible. However, slight variations in color, material, or appearance may occur due to screen settings, photography, or manufacturing variations. Hawthorne Vancouver shall not be held liable for minor inaccuracies, omissions, or typographical errors.

Article 5 – Orders
An order becomes final once payment has been successfully processed. Hawthorne Vancouver reserves the right to refuse, cancel, or limit any order in cases of suspected fraud, pricing errors, or exceptional circumstances.

Article 6 – Pricing
All prices displayed on the website are shown in the currency selected by the customer. Any applicable fees or charges will be clearly displayed before the final confirmation of the order.

Article 7 – Payment
Payment is required in full at the time the order is placed. All transactions are securely processed through the payment providers available on our website.

Article 8 – Shipping & Delivery
Delivery times displayed on the website are estimates only. Hawthorne Vancouver is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or any circumstances beyond our reasonable control.

Article 9 – Right of Withdrawal
Where required by applicable consumer protection laws, customers may have the right to withdraw from their purchase within 14 days of receiving their order. Full details are available in our Return & Refund Policy.

Article 10 – Returns & Refunds
The terms governing returns, refunds, and exchanges are set out in our Return & Refund Policy. Unless otherwise required by law, return shipping costs are the responsibility of the customer.

Article 11 – Customer Complaints
Any complaint regarding an order may be submitted to:
Email: info@hawthornevancouver.com
Hawthorne Vancouver will review and respond to all inquiries as promptly as possible.

Article 12 – Limitation of Liability
Hawthorne Vancouver shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or the purchase of products. To the fullest extent permitted by applicable law, Hawthorne Vancouver's liability shall be limited to the amount paid for the order giving rise to the claim.

Article 13 – Privacy
Any personal information collected through the website is processed in accordance with our Privacy Policy.

Article 14 – Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Hawthorne Vancouver
Email: info@hawthornevancouver.com